Our Track Record
We’re proud to share that we have successfully fulfilled 50+ orders (both online and offline), and so far, no returns have been requested. This reflects our commitment to quality and customer satisfaction.
Returns and Exchanges can be tricky - and we always strive to give you the best products and avoid the hassle of exchanges. We will provide only exchange option as of now instead of return in case of product have defects.
Conditions for exchanging a product
If a customer wishes to exchange it, they will have to bear the
1) Cost of shipping the product back to Zari Gatha
2) Shipping costs borne by Zari Gatha to ship the product to them
3) Restock fee of (5% or INR 350 whichever is higher.)
Video recording of unboxing the item is compulsory to be eligible for an exchange . In video, if any fault/tear/defect/Major Color mismatch (e.g., receiving a red item instead of green) found, then you will be eligible for exchange instantly. The exchange request must be made within 3 days after receiving the product.
Please note that all products must be unopened and in original folds, should not have been worn, and the original tags must be present. Any items with signs of wear or use are not eligible for return.
In case there is a defect in the product, our team will do a quality check to ensure the same. If a defect is found, the product will be exchanged.
Here are the list of issues not considered defects (read more about them here):
- The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
- The uneven threads connecting the border to the body are not considered defects.
- Slubs - residual threads bundled together in tiny knots.
- Minute gaps in and around motifs.
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Minor Color Mismatch - colors are subjective, we understand. We try to best capture the most truest colors of the product. Despite that, due to individual screen settings and lighting conditions, the actual color of the product may vary slightly. Only significant color mismatches (e.g., receiving a red item instead of green) will be eligible for exchange.
These are considered defects:
- Tear in the product
- Missing product piece
In case of any query, you can reach out to us on our email or through our Instagram page.
The Exchange Process
You can only exchange for same or higher priced product.
If you'd like to exchange a product, send us an email at care.zarigatha@gmail.com with your concern and product unboxing video within 3 days of receipt of the product.
Once we confirm that you would like to go ahead with the exchange, ship the products back to us within 7 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us.
Exchange on international shipments, are to be paid by the buyer and the customs for exchange also will have to be borne by the buyer, unless they arrive damaged or defective.
The following items can't be exchanged /cancelled
Because of the nature of these items, unless they arrive damaged or defective:
- Custom , Made to Order or personalized orders that have been stitched/woven for specified sizes, includes orders that have not been processed yet
- Any product that has already been exchanged before - exchange/returns can occur only once per order.
- Product has been stitched as per the customer's measurements.
- Discounted Items/Items bought during Sale.
These include products shopped during a site-wide sale, and/or other discounts. This does not apply to products which have been shopped using an Affiliates' discount coupon or Initial Sign-up discount.
For any queries or concerns, please reach out to us on care.zarigatha@gmail.com